Benefits & Balance

How do I pay existing subscriptions?What happens to my credit balance in the event of a refund?Can I buy the Deutschland Ticket with the Smartcard?What can I do if a brand I want to use is not included?Benefit credit incorrectly allocated - what to do?Can I save up my Benefit credit?What happens if I forget to allocate my credit?Can I reallocate my credit each month?How can I use my credit in Regional Spaces?How can I use my credit in Brand Spaces?

Smartcard & Payments

What do I have to consider for the physical card?How do I add the HelloBonnie smartcard to my Google Wallet?How do I add the HelloBonnie smartcard to my Apple Wallet?How can I unblock the smartcard if I have entered the PIN incorrectly?Why does my physical card have a different number & CVC?I have received my physical card by mail. What do I do now?Where can I find the PIN for my physical card?What can I do if a payment did not work?What does “transaction declined” mean and when does it happen?Can I link my HelloBonnie Wallet to PayPal?

Registration & Login

Why has my SMS with the PIN not arrived?Why did I not receive a login code to my e-mail address?How do I register with HelloBonnie?How can I log into HelloBonnie?How can I change my e-mail address?How can I use the HelloBonnie App on my smartphone?First steps for employees