Smartcard & Payments

What do I have to consider for the physical card?How do I add the HelloBonnie smartcard to my Google Wallet?How do I add the HelloBonnie smartcard to my Apple Wallet?How can I unblock the smartcard if I have entered the PIN incorrectly?Why does my physical card have a different number & CVC?I have received my physical card by mail. What do I do now?Where can I find the PIN for my physical card?What can I do if a payment did not work?What does “transaction declined” mean and when does it happen?Can I link my HelloBonnie Wallet to PayPal?

Benefits & Balance

How do I use my credits?How do I pay existing subscriptions?What happens to my credit balance in the event of a refund?Can I buy the Deutschland Ticket with the Smartcard?What can I do if a brand I want to use is not included?Benefit credit incorrectly allocated - what to do?Can I save up my Benefit credit?What happens if I forget to allocate my credit?Can I reallocate my credit each month?How can I use my credit in Regional Spaces?

Employees & Administration

Can I give an employee more than EUR 50 per month in non-cash benefits? What happens to the benefit balance when employees leave the company?I would like to schedule the distribution of benefits, how do I proceed?Can I temporarily deactivate employees so that they do not receive any benefits?Do my employees have to upload a receipt for Smartcard purchases?

Tax & Legal

Does the smartcard meet the tax requirements of a non-cash benefit card?Why is the personal tax ID of the beneficial owner required?What happens to the Benefit balance in the event of HelloBonnie's insolvency?

Registration & Login

Why has my SMS with the PIN not arrived?How can I use the HelloBonnie App on my smartphone?First steps for employeesHow can I change my e-mail address?Why did I not receive a login code to my e-mail address?How can I log into HelloBonnie?How do I register with HelloBonnie?

Registration & Setup

What information do I need to provide for registration?Do my employees need a company e-mail address for HelloBonnie?How can I create a data export for payroll accounting?How do I top up my employees' benefit budget?How do I pay the software fees for using HelloBonnie?Who is the account holder of the benefit account whose IBAN is in the dashboard?First steps for companiesI am having problems with the onboarding process. What can I do?